Terms & Conditions

The Service is operated by the ffeeling team ('ffeeling', 'we', 'us', 'our'). You can reach us at any time through the contact page on this site, and that is the fastest route for questions about these Terms, your account, billing or your data rights.

Where we refer to 'you', we mean the individual using the Service. Where an organisation buys a business subscription, 'you' can also mean that organisation acting through its administrators.

You must be at least 18 years old to create an ffeeling account, and you confirm this when you sign up. The Service is not designed for, or directed at, children.

You must have the legal capacity to enter into a contract in your country of residence. If your local law sets a higher age of digital consent or a higher contracting age, that higher age applies to you.

If we learn that an account belongs to someone under the required age, we will close it and delete the associated data.

You are responsible for keeping your sign-in details confidential and for all activity that happens under your account. Please tell us promptly if you believe someone else has accessed it.

You agree to provide accurate information and to keep your display name and email address up to date so we can reach you about the Service.

You may close your account at any time from your settings or by contacting us. Closing your account removes your check-ins, notes and energy logs in line with our Privacy Policy.

ffeeling is a self-reflection and self-tracking tool. It records how you say you feel each day, the life areas you attribute that to, and any context you choose to add, then presents patterns back to you over weeks, months, quarters and years.

ffeeling is not a medical device and does not provide medical, psychiatric, psychological, diagnostic, therapeutic or crisis services. Nothing in the Service — including charts, streaks, scores, reports or automatically generated summaries — is medical advice or a clinical assessment, and it must not be used as a substitute for care from a qualified professional.

If you are struggling, in distress, or thinking about harming yourself or others, please contact your local emergency number or a recognised crisis service in your country immediately. ffeeling cannot monitor your entries in real time and cannot respond to emergencies.

Free accounts include the fixed five-point feeling scale, the standard life areas, a daily reminder, the trend chart, the mood calendar and the standard filters.

ffeeling Plus is a paid individual subscription. It adds a customisable feeling scale of three to eight options with your own words and colours, the detailed factor list, context notes, energy levels, the extended mood calendar, the Life Breakdown view and downloadable reports.

ffeeling for Business is an annual organisation subscription priced by employee headcount, as shown on our business page. It provides every invited member with Plus features and gives named administrators an aggregated, anonymised view of the organisation's wellbeing data plus a downloadable company report.

We may change the features included in each plan to improve the Service. If a change materially reduces what you already pay for, we will tell you and, where required by law, offer you a pro-rata refund or the ability to cancel.

Prices are shown before you buy and are stated in the currency displayed at checkout. Unless stated otherwise, prices exclude sales tax, VAT, GST or similar charges, which we add where we are required to collect them based on your billing location.

Subscriptions are billed in advance for the period you select and, where offered, renew automatically at the end of each period until cancelled. We will tell you before a renewal where the law requires advance notice.

You can cancel a renewal at any time before it takes effect; cancellation stops future charges and your paid features continue until the end of the period you have already paid for.

If you are a consumer in the EEA or UK you have a statutory right to withdraw from a distance contract within 14 days. Because the Service is supplied digitally and immediately, by starting to use paid features you ask us to begin supply during that period and acknowledge that you may lose the right to withdraw once supply is complete. Nothing here limits mandatory consumer rights in your country.

Failure to pay may result in paid features being suspended. Your data is not deleted for non-payment alone; your account simply reverts to Free.

The email address used to purchase a business subscription becomes the first administrator. Administrators can invite colleagues with a unique join link, set the organisation's feeling scale, and add or remove co-administrators.

Members joining through a business link may choose to stay anonymous. Administrators only ever see aggregated organisation-level data, and never see an individual's private context notes.

Administrators are responsible for using organisation-level insights lawfully and fairly, for meeting any local employment, works-council, consultation or notification obligations, and for not attempting to re-identify individuals from aggregated data. Attempting to identify a specific member from aggregated data is a material breach of these Terms.

Where an organisation determines the purposes for which member data is processed, that organisation and ffeeling each act in the roles described in our Privacy Policy.

You agree not to:

• use the Service unlawfully, or in a way that infringes anyone's rights
• upload content that is unlawful, abusive, hateful, harassing or that reveals another person's private information without their permission
• attempt to access another user's account, data or organisation dashboard
• probe, scan, overload, disrupt or circumvent any security, rate-limiting or access-control measure
• scrape, crawl or bulk-extract data from the Service, or use it to train machine-learning models, without our written permission
• reverse engineer, copy, resell, sublicense or white-label the Service except as expressly allowed by law
• impersonate anyone, or misrepresent your affiliation with an organisation

We may suspend or terminate access where we reasonably believe these rules have been broken, where required by law, or where continued use poses a risk to other users or to the Service.

You keep all rights in the check-ins, notes and other content you submit ('Your Content'). We do not sell Your Content, and we do not use your private notes for advertising.

You grant us a limited, worldwide, royalty-free licence to host, store, back up, transmit and display Your Content, and to generate charts, reports and anonymised aggregate statistics, purely so we can operate and improve the Service for you.

We may produce fully anonymised and aggregated insights that cannot reasonably identify you or your organisation. Anything that could identify you is handled as described in our Privacy Policy.

You can export your data through the report download and can request deletion at any time.

The Service, including its name, branding, design, text, graphics, software and underlying models, belongs to ffeeling or its licensors and is protected by intellectual-property laws worldwide.

We grant you a personal, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose. All rights not expressly granted are reserved.

Feedback you send us is welcome and may be used without obligation or payment, but we will not identify you as its source without asking.

Daily reminders depend on the device, browser, operating system, network and delivery services outside our control. We aim to deliver reminders at the time you set, but we cannot guarantee delivery or timing, and a missed reminder is not a failure of the Service.

Where you connect the Service to a calendar, device or app store, that provider's own terms and privacy practices also apply to you.

We work to keep the Service available and reliable, but it is provided on an 'as available' basis. Maintenance, updates, outages or events beyond our reasonable control may interrupt access.

We may add, change or remove features, and may discontinue the Service. If we discontinue the Service entirely, we will give reasonable notice and a window to export your data, and will refund any prepaid period you cannot use.

To the fullest extent permitted by law, the Service is provided 'as is' and 'as available' without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy or non-infringement.

We do not warrant that the Service will be uninterrupted or error-free, that insights will be accurate or complete, or that using it will improve your wellbeing or produce any particular outcome.

Some jurisdictions do not allow the exclusion of certain warranties. In those places, the exclusions above apply only to the extent permitted, and you keep any non-excludable statutory rights and guarantees.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited.

Subject to that, we are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, goodwill, data or anticipated savings, however caused.

Subject to the paragraph above, our total aggregate liability arising out of or relating to the Service in any twelve-month period is limited to the greater of the amount you paid us for the Service in that period, or fifty pounds sterling (£50).

We are not liable for decisions you or your employer make based on insights from the Service, or for any clinical, employment or financial outcome that follows from them.

If you use the Service as a business, or on behalf of one, you agree to indemnify and hold us harmless against claims, losses and reasonable costs arising from your breach of these Terms, your unlawful use of the Service, or your misuse of organisation-level data.

This section does not apply to consumers using the Service for personal purposes.

You may stop using the Service and close your account at any time. We may suspend or terminate your access where you materially breach these Terms, where required by law, or where we reasonably need to protect the Service or other users.

On termination, your licence to use the Service ends and we will delete or anonymise your data in line with our Privacy Policy, keeping only what we must retain for legal, tax or security reasons.

We may update these Terms to reflect changes to the Service, the law or our practices. We will post the updated version here with a new 'last updated' date.

Where changes are material and affect your rights or obligations, we will give reasonable advance notice — by email or in the app — before they take effect. Continuing to use the Service after that point means you accept the updated Terms; if you do not, you may cancel and close your account.

These Terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction.

If you are a consumer resident outside England and Wales, this does not deprive you of the protection of the mandatory consumer-protection laws of your country of residence, and you may also bring proceedings in your local courts where local law gives you that right.

Before starting formal proceedings, please contact us so we can try to resolve things quickly and informally.

These Terms, together with our Privacy Policy and Cookie Policy, form the entire agreement between you and us about the Service.

If any provision is held unenforceable, the rest remains in force. Our failure to enforce a right is not a waiver of it. You may not transfer your rights under these Terms without our consent; we may transfer ours as part of a reorganisation or sale of the business, without reducing your rights.